The main advantage of implementing and advancing information technology in a company is the greater efficiency it brings. Firms are built around all types of processes, and lots of these procedures are repetitive, slow, and boring for people to perform. Computers and systems can be designed and implemented to execute these procedures based on rigorous business rules – processes like service desk call logging, document archiving, or client records management. These tasks could really be carried out by people, but systems and computers can perform them more correctly if designed well and also a whole lot quicker than people could. This brings us nicely to another benefit of information technology in business.
More Useful and Relevant Work for Workers
We people are fantastic creatures. We have highly developed brains, Capable of making complex decisions and enhancing our standard of living. We shouldn’t have to invest our time doing repetitive work that computers can do for us. Many automated tasks can and should be done by information technology systems. All we would have to do is supply the input signal, the machine would then do the processing, and supply an output. This would free up our time and enable us to perform more applicable work, like building relationships in the company, making decisions, creating ideas, and providing service to clients – things which are challenging for computer systems to perform!
Better Decision Making for Direction
Among the most useful features of and benefits of information Technology is to store considerable amounts of data. Years and years of personal client records, transactions, data moves and upgrades are stored all over business systems. Data can reveal customer trends, financial analysis, system response times, profitable clients, anything which you have stored can be shown in the right format. This permits workers – both analysts and direction – to look at this information and make decisions on it to enhance the company and offer a better service.
Improved Service to Clients
Over the years, information technology in companies has improved to a Point at which it has helped provide a better service to clients. This can be measured in several ways – diminished hold times for customers dialling in, more accurate information being supplied to clients for their accounts, quicker turnaround times for goods and services, better management of information and how to apply it to a client. All these points can be credited to the benefits of information technology in business.I know I frequently make calls to my phone company/bank/insurance business or any other company that has incoming calls. Through the years, they have enhanced their systems to allow for improved redirection of calls, call tracking, account integration and information so that they are able to solve my issue and answer my question faster and simpler than they could have before.